Ayu89 Privacy Policy — Your Information Is Protected
This Privacy Policy explains how ayu89 collects, uses, stores, and protects the personal information of our users in Malaysia. Your privacy is our priority.
Updated: 2026
1. Information We Collect
Ayu89 collects various types of information to ensure the platform runs smoothly, transactions are processed securely, and the user experience can be continuously improved. Below are the categories of information we collect:
Account & Identity Information
During registration, we collect your full name, email address, mobile number, date of birth, and state of residence in Malaysia. For identity verification (KYC) purposes, you may be asked to provide a copy of a valid MyKad or passport.
Payment & Transaction Information
When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we record transaction details including the amount, timestamp, payment method (FPX, Boost, or other local methods), and the bank account number used. We do not store credit card numbers or full banking credentials on our servers — this sensitive data is handled by certified third-party payment providers.
Device & Browser Information
We automatically collect technical information when you access ayu89, including your IP address, web browser type, operating system, device model, screen resolution, and pages visited. This information is used to optimise platform performance and detect suspicious activity.
Gaming Activity Data
Your game records, bets, winnings, losses, and bonus activity are retained as part of platform operations. This data is used to process transactions, verify winnings, and maintain game integrity.
2. How Your Information Is Used
Ayu89 uses the information collected for the following purposes, all directly related to delivering platform services to users in Malaysia:
- Account Management: Creating and maintaining your account, processing registrations, and verifying your identity before your first withdrawal is approved.
- Transaction Processing: Facilitates deposits and withdrawals in MYR, verifies payments, and processes winnings to your registered bank account.
- Platform Security: Detecting and preventing fraud, hacking, bonus abuse, and other unauthorised activities that could harm other users.
- Service Improvement: Analysing usage patterns to improve platform performance, enhance the user interface, and develop new features suited to the Malaysian market.
- Communications: Sending transaction notifications, security alerts, and important account-related updates via email or SMS.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities where required by law.
Ayu89 does not use your information for third-party marketing without your explicit consent. You can opt out of marketing communications at any time by updating your preference settings in your account.
3. Cookies and Activity Tracking
Ayu89 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Temporary cookies that expire when you close your browser. Used to maintain your login status and session settings while you browse the platform.
- Persistent Cookies: Stored on your device for a set period of time. Helps the platform remember your language preference and display settings for future visits.
- Analytics Cookies: Collecting anonymised data on how users interact with the platform to help us understand which pages are most visited and where users encounter difficulties.
You can manage or disable cookies through your web browser settings. Note that disabling certain cookies may affect platform functionality and your login experience on ayu89.
4. Data Storage, Security & Information Sharing
Data Storage & Protection
All personal information collected by ayu89 is stored on servers protected with SSL (Secure Socket Layer) encryption and strict access controls. We apply industry-standard security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
User data is retained for as long as the account remains active and for any period required by law or legitimate operational needs. When an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, unless continued retention is required by law.
Sharing with Third Parties
Ayu89 does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Payment Providers: Information required to process MYR deposits and withdrawals is shared with certified payment service providers that are bound by strict confidentiality agreements.
- Legal Compliance: Where required by a court order, warrant, or directive from a lawful authority, ayu89 will disclose the necessary information in accordance with applicable legal provisions.
- Technical Service Providers: Third-party companies that assist us with technical platform operations — such as cloud services and analytics — are bound by data processing agreements that require them to protect your information.
5. Your Rights as a User
As an ayu89 user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. This request can be submitted through customer support.
If your information is inaccurate or incomplete, you have the right to request a correction through the account profile section or by contacting customer support.
You may request the deletion of your personal data upon account closure, subject to any applicable legal retention obligations.
You may object to the processing of your data for specific purposes — such as marketing communications — through the preference settings in your account.
To exercise any of the rights above, please contact the ayu89 support team via FAQ page or log in to your account to submit a request directly.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
Ayu89 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will notify users via an in-platform notification or the registered email address. The date of the most recent update will always be displayed at the top of this page.
Your continued use of the ayu89 platform after any policy changes are published will be considered your acceptance of the updated policy. It is your responsibility to review this page periodically to stay informed about how we protect your information.
Contact Customer Support
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ayu89, please contact us via:
- Page FAQ which provides answers to commonly asked privacy questions.
- The in-platform support system once you have log in to your account.
- Support email: [email protected] (displayed as plain text, not a link)
Our team is committed to responding to all privacy-related enquiries within a reasonable timeframe. We value the trust you place in ayu89 and will always do our utmost to protect your privacy.
Still Have Questions About Privacy?
The ayu89 team is here to help. Check out our FAQ page or log in to send an enquiry directly to our customer support team.